We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. 9.5 Only one name change is permitted per reservation. How Much is it to Rent Disney World for a Day? Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. Whether splashing the day away in Jamaica or soaking up the rays in picture perfect Turks & Caicos . Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. We withhold the right to cancel or block your holiday payment without prior notice if: If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Visit Sandals website for cancelation info. UNDERSIGNED GUEST(S) UNDERSTANDS AND ACKNOWLEDGES THAT THIS WAIVER INCLUDES CLAIMS BASED ON NEGLIGENCE AND/OR THE ACTION(S) OR INACTION(S) OF THE RELEASEES. Residents of the US and its territories only. Unavoidable and Extraordinary Circumstances. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. All other details, such as seat bookings, are your responsibility to organise with the airline. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. PLEASE READ THESE TERMS CAREFULLY. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. If your flight is cancelled or delayed, your flight ticket is downgraded, or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. We may change the advertised price of any holiday from time to time. Each resort has its own unique address, and you can find the address for a specific resort in the text above. The cancellation charges outlined above are liquidated damages and not a penalty. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. This applies to children and babies. All airfare must be sold in conjunction with a Resort stay. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. Ordinarily, we will offer to pay compensation using the scale shown in section 7 below (where the compensation will vary depending on how long before your departure we notified you of cancellation of your holiday). Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. Reservations that include an escorted tour. Please note that a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes. See full disclosures for details. Mailing Address: P.O. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. If you purchased your tickets online as a guest . You can ask us to provide you with a copy of any of the conditions applicable to your journey. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). This is known as Advanced Passenger Information, sometimes known as API. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. Call their customer service line to cancel your reservation. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Payments must be authorised by the cardholder named in the holiday booking. You may also include a brief message explaining the nature of your inquiry so that the customer service representative can be prepared to address your needs fully. Flight timings are outside our control. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Be persistent!!! if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. A cot or rollaway bed will usually incur an extra charge. Bobby - I suggest you just call back and speak to someone else. KARL LOGO PUNTO LEGGINGS . The ESTA can be applied for online at https://esta.cbp.dhs.gov. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. Change or cancel your flight with no change fee when you book a flight on Southwest Airlines. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. You may have to wait a few minutes to speak with a customer service representative. Is Adventures by Disney Australia Worth It? Both found the booking in question. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or Non-EU carrier and the flight departs from a Non-UK or Non-EU Airport. The Sandals Resorts corporate business mailing address is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533, and the corporate phone number for Sandals Resorts is (305) 284-1300. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. How To Plan a School Trip to Disney World. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. The alternative is to hold a valid visa. Find countless items you can mix and match to create your very own vision. 6.1 Only one name change is permitted per reservation. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. FREE WEEK. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. Please note fees and exclusions apply. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. 1. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Documents will not be issued until full payment has been received. Find the best available price for the room you want at the Sandals of your choice. These will be uploaded to a secure portal and will be deleted after 28 days. Any other revisions to the booking (i.e. If you are refused carriage in these circumstances your holiday contract will terminate immediately. It is important to note that FCDO guidance against all but essential travel to a destination, whether due to COVID-19 of other matters, will not automatically trigger a right to cancel and receive a full refund. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO ROOMS EQUIPPED WITH A BALCONY INFINITY POOL AND/OR THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Press 1 if you are a travel agent or tour operator. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. All calls to the Sandals Resorts customer service hotline are free of charge. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. But still no refund. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. You, any member of your party, or any person acting for you must not make false or exaggerated claims. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. 11 years ago. While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. Call back and talk to someone else or just ask for a supervisor. Select the reservations that you want to refund and select Exchange. Where this is the case, we shall draw your attention to any differences. Hotel prices are generally based on 2 adults sharing a room. Naturally, their customer service representatives follow a playbook that determines the response your get. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. 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